The Bike Shop’s Return and Refund Policy

In-Store purchases:

Proof of Purchase: The Bike Shop sales receipt is required for all returns.

Returns: All returns must be within 14 days of purchase date, in new condition, in the original packaging.

Non-refundable Purchases: Sale and closeout items, bicycles and frames, bicycle licenses, labor, layaways, special orders (in-store and online).

Refund Method: Will be back to the original form of payment, except cash refunds in excess of $50 will be made by a check from The Bike Shop.

Online Purchase Policies:

All items purchased through our website are pick up at any of our 3 locations only.

In stock-at-store item purchases have the same return and refund policy as above.

Special ordered items (from warehouse/off island vendors):

Once an order is received and processed for shipping, the order cannot be cancelled. 

If an item is backordered or unavailable, you may cancel and refund that portion of your order.

Confirmed cancelled orders, a refund will be issued immediately back to the original form of payment.

For problems with an order, call us at (808)591-9162, M-F 9:00am – 8:00pm, Sat 9:00am – 5:00pm HST.

Shipping and Delivery times:

Will depend on items that are in-stock at our stores, versus non-stock items that require special ordering from our vendors.

All items purchased through our website are pick up any of our 3 locations only

In-store items: Typically, are available for pick up 1 – 2 business days after order processing. 

Special order items (from warehouse/off island vendors): Typically take up to 10 days for items to be available after order processing.